Refund Policy & Service Guarantee
NormalMap AI is committed to delivering state-of-the-art AI 3D asset generation tools. This policy outlines our refund conditions, credit accounting, and dispute resolution.
7-Day Money-Back Guarantee
New subscribers who have used less than 20% of their monthly credit allotment are eligible for a full refund within 7 days of purchase.
Cancel Auto-Renewal Anytime
Cancel renewal with one click from your dashboard. Paid benefits remain active until the end of your billing cycle with zero hidden fees.
100% Credit Restitution for Errors
Any credits lost due to server timeouts, network interruptions, or mesh generation failures are immediately restored upon review.
1. Initial Subscription Full Refund Eligibility
We recognize that digital creators and game developers need to test workflows before fully committing to new AI generation pipelines. If you are subscribing to NormalMap AI (Lite, Pro, Premium, or Annual plans) for the very first time and find the tools unsuitable for your needs within 7 calendar days of your transaction, you may request a 100% full refund.
To safeguard GPU infrastructure against automated scraping and misuse, the 7-day refund guarantee is valid only if you have consumed under 20% of the total monthly credits allocated to your tier (e.g., fewer than 1,000 credits used on the Pro 5,000-credit tier).
2. Cloud GPU Inference & Credit Consumption Policy
NormalMap AI runs advanced neural synthesis models (including Tripo3D v3.1, UV texture baking, and 4K seamless tiling) on high-performance cloud GPU clusters. Computational costs are incurred in real-time as tasks execute.
Consequently, credits consumed for successfully completed generation tasks delivering downloadable 3D meshes or PBR texture maps are non-refundable. One-time credit top-up packages are valid for 30 calendar days from the purchase date and cannot be exchanged for cash.
3. Subscription Cancellation & Billing Cycle Policy
You retain full autonomous control over your subscription. You can cancel recurring billing at any time directly through your user Dashboard or the customer portal (Creem / Waffo / Stripe).
Canceling a subscription does not terminate your account immediately. We practice the global SaaS standard of Cancel-at-Period-End: you retain full uninterrupted access to your tier features and remaining credits until your current billing month naturally concludes. Your account then transitions smoothly to Free status.
4. Technical Outages, System Glitches & Credit Compensation
In the rare event that server outages, API connectivity failures, or corrupted mesh output prevent you from utilizing paid tools, please notify us immediately.
Our engineering team will review generation logs and promptly re-issue lost credits to your balance, or provide a prorated compensation refund based on service unavailability.
5. How to Request a Refund & Payment Processing Timelines
To initiate a refund, please send an email from your registered account address to support@normalmap.ai. Include your account email, Invoice / Transaction ID, and a brief description of your refund request.
Our support desk reviews and processes eligible requests within 1 to 3 business days. Approved refunds are credited directly back to your original payment card via our payment processor. Depending on bank clearance cycles, funds typically settle within 5 to 10 business days.
6. Payment Disputes & Chargeback Avoidance Policy
We are committed to fair and transparent billing resolution. If you notice an unexpected transaction or billing discrepancy, please contact our support team before initiating a chargeback with your bank.
Chargebacks initiated without prior contact can trigger automated security locks on your account by payment processors and incur unnecessary dispute fees. Direct email inquiries are resolved with refunds issued within 48 hours.
7. Studio & Enterprise Custom Solutions
For enterprise procurement, custom seat licenses, or dedicated private GPU cluster deployments, terms outlined in your formal Master Services Agreement (MSA) supersede this consumer policy. Initial engineering setup fees are non-refundable under standard consumer return windows.
Frequently Asked Questions (Refund FAQ)
I canceled auto-renewal, why was I not automatically refunded?
Canceling auto-renewal stops future recurring billing for upcoming cycles while preserving your active benefits until the current period expires. If you qualify for the 7-day money-back guarantee, you must submit a formal refund request via email in addition to toggling renewal.
What happens to the commercial rights of my generated 3D assets after a refund?
Upon execution of a full refund, the commercial licensing rights for assets created during that billing period are revoked. To legally deploy models and textures in commercial video games, VFX productions, or physical merchandise, you must maintain an active paid tier.
Can I get credits refunded if the AI output does not match my aesthetic expectations?
Generative AI relies heavily on prompt crafting and reference image clarity. If an output underperforms due to prompting, please consult our prompt engineering tutorials. If an output exhibits tangible technical defects (such as mesh tears or UV stretching), our team will gladly reimburse credits upon inspection.
How does the Annual Plan refund policy work?
Annual subscribers benefit from a 30-day evaluation window. Requests submitted within 30 days of purchase will receive a prorated refund reflecting months used at standard monthly pricing plus consumed credits. After 30 days, annual subscriptions become non-refundable.
What should I do if I detect a duplicate transaction?
If a duplicate charge occurs due to network latency, notify support with your receipt numbers. Our team will verify the redundant charge and immediately initiate a full refund for the duplicated transaction within 2 business days.
How can I obtain a business tax invoice for accounting purposes?
Following each successful payment, our billing partner transmits an official VAT/tax receipt directly to your email address. You can also customize your business billing address and tax ID by clicking "Update Info" on the hosted receipt.
Our dedicated support desk is available to assist you with transaction inquiries, refunds, and technical resolutions. Email us at support@normalmap.ai.